Provider Portal and Electronic Payment FAQs
Q. What is the Care 4 Kids Provider Portal?
A. The Care 4 Kids Provider Portal is a website developed by Care 4 Kids for providers to enroll and view their electronic payment information, manage electronic delivery of Care 4 Kids notices, access and submit invoices, and view payment summaries.
Q. It is asking me to enter a PIN, what is that?
A. A PIN is a Personal Identification Number that is required to register and create your profile on the Care 4 Kids Provider Portal. You will automatically receive a PIN in the mail.
Q. I received my PIN in the mail, now what do I do?
A. Click on the Register button on the Care 4 Kids Provider Portal home screen. For detailed instructions click on this link.
Q. What are a Username and a Password?
A. The Username and Password are unique identifiers created by a provider to securely access the Care 4 Kids Provider Portal. You should not share your Username and/or Password with anyone.
Q. How are a Username and Password different from a PIN?
A. The Username and Password are security features entered into the computer when logging into the online Provider Portal. A Personal Identification Number (PIN) is used for initial registration only, to create your profile in the Care 4 Kids Provider Portal.
Q. What if I forgot my Username or Password?
A. Click on the link Forgot Username or Forgot Password on the home screen of the Care 4 Kids Provider Portal.
Q. What are the electronic payment options?
A. Direct Deposit– Care 4 Kids payments are deposited into a personal checking or a savings account. Licensed centers, group homes, summer camps, and school-based programs must select Direct Deposit.
Care 4 Kids Prepaid Debit Card– Care 4 Kids payments are deposited into a prepaid debit card account issued by U.S. Bank. Licensed Family providers and unlicensed individuals can choose either Direct Deposit or a Care 4 Kids Prepaid Debit Card.
Q. Do I have to receive payments electronically?
A. Yes.
Q. How do I enroll for electronic payments?
A. Providers must call Care 4 Kids at 1-888-214-5437. If you would like to receive payment by Direct Deposit, you will need the following information available to provide Care 4 Kids:
–Routing Number
–Account Number
–Account Type (Checking or Savings)
Q. What is a routing number and why do we need it?
A. A routing number is a nine-digit number that identifies your financial institution for the purpose of direct deposit.
Q. Where can I find my selected Payment Method in the Care 4 Kids Provider Portal?
A. After logging into the Provider Portal, click on the Dashboard icon and scroll down to where you see Payment Method. This will show which account payments are currently being made to.
Q. How do I change or update my payment method in the Care 4 Kids Provider Portal?
A. Providers must call Care 4 Kids at 1-888-214-5437 to change or update their payment method.
Q. Can I split my payments between a checking and savings account for Direct Deposit?
A. No. Payment is only deposited into one account, either a checking or savings account.
Q. What do I do if I have additional questions or problems with my Care 4 Kids Prepaid Debit Card, including lost or stolen card and balance inquiries?
A. Please contact U.S. Bank directly at 1-855-282-6161 or visit usbankreliacard.com
Q. I have poor credit. Can I still sign up for the Care 4 Kids Prepaid Debit Card?
A. Yes. While the Care 4 Kids Prepaid Debit Card looks like a credit card, it is not a credit card. Your credit rating has no effect on signing up for a prepaid debit card.
Q. Can I sign up for Direct Deposit after I receive the Care 4 Kids Prepaid Debit Card?
A. Yes. You can enroll in Direct Deposit by contacting Care 4 Kids at 1-888-214-5437.
Q. How can I update my address and telephone number in the Care 4 Kids Provider Portal?
A. Providers must call Care 4 Kids at 1-888-214-5437.
Q. Will I receive the breakdown that shows how much I was paid for each child in my care?
A. Yes, an electronic payment summary includes the payment details for each child. The payment summary is available in the provider portal. To see a sample of an electronic payment summary, click here.
Q. Where can I use the Care 4 Kids Prepaid Debit Card?
A.
Retail Locations
You can use your prepaid debit card anywhere that accepts Mastercard debit cards, including grocery stores, gas stations, restaurants, and more. You cannot use the prepaid debit card to purchase gas at the pump; however, you can bring it to the cashier using the credit option.
Automated Teller Machines (ATM)
You can use your prepaid debit card to withdraw cash in local currency at in-network and out-of-network U.S Bank, MoneyPass ATMs throughout. Just look for ATMs that display the logos on the back of your prepaid debit card.
Q. What should I do if I am locked out of the Care 4 Kids Provider Portal?
A. Click on Request New PIN on the C4K Provider Portal home screen. Requesting a new PIN will deactivate your user profile in the Provider Portal. Care 4 Kids will mail you a new PIN within 7 business days. Once you receive the new PIN, you will need to re-register with the new PIN in the Provider Portal.
Q. What fees will I have to pay if I choose Direct Deposit?
A. The State of Connecticut offers Direct Deposit free of charge. Although most banks and credit unions provide direct deposit services without charge, you should check with your financial institution about any fees it may charge.
Q. What fees will I have to pay if I choose the Care 4 Kids Prepaid Debit Card?
A. The Care 4 Kids Prepaid Debit Card is offered by The State of Connecticut in partnership with U.S. Bank. While we have worked together to keep the costs associated with this service as low as possible, certain ATM and other transaction fees may apply. U.S. Bank ReliaCard fee schedule:
| Fee Description | Fee Amount |
| ATM Withdrawal (in-network) | $0 |
| ATM Withdrawal (out-of-network | $2.00 |
| Teller Cash Withdrawal | $0 |
| ATM Balance Inquiry (in-network) | $0 |
| ATM Balance Inquiry (out-of-network) | $1.00 |
| International Transaction | 3% |
| International ATM Withdrawal | $3.00 |
| International ATM Balance Inquiry | $2.00 |
| Card Replacement | $5.00 |
| Card Replacement Expedited Delivery | $15.00 |
| Inactivity | $2.00 |