Processing Status Update
We have recently updated the Care 4 Kids eligibility system and are currently using both the old and the new systems until all families have been placed into the new system. This has caused an increase in the length of time for processing cases and a higher call volume to the program. The system updates have also resulted in changes to program forms and notices and a need to reissue certificates.
We are also experiencing an extremely high volume of redeterminations due to the reopening of the C4K program a year ago. This unusually high volume of redeterminations combined with working in a new system is causing delays in case processing and call wait time as families and providers check on their processing status.
For updated information on our case processing dates please go to the Processing Status page here.
Care 4 Kids is making every effort possible to reduce these delays. We sincerely apologize for the inconvenience these delays have caused and thank you for your continued patience.