Provider Web Portal FAQs

Provider Web Portal Frequently Asked Questions

 

Q.  Do I have to receive my payments electronically?

A.  Yes.

 

Q. What is the Care 4 Kids “Provider Portal”?

A.  The Care 4 Kids Provider Portal is a web site developed by Care 4 Kids for providers to select and maintain their electronic payment information.

 

Q.  I received my PIN in the mail, now what do I do?

A.  Click on the “Register” button on the Provider Portal Web Page. For detailed instructions click on this link.

 

Q.  It is asking me to enter a PIN, what is that?

A. A PIN is a Personal Identification Number that is required to register and create your profile on the Care 4 Kids Provider Portal.  You will automatically receive a PIN in the mail.

 

Q. What are a User Name and a Password?

A.  User Name’s and Password’s are unique identifiers created by a user to access the C4K provider web portal securely.  You should not share your User Name and/or Password information with anyone.

 

Q. How are a User Name and Password different from a PIN?

A. The User Name and Password are security features entered into the computer when someone is accessing the online Provider Portal.  A Personal Identification Number (PIN) is used for initial registration only, to create your profile in the Care 4 Kids Provider Portal.

 

Q. How do I choose a payment method?

A. Click on the “Payment Method” button on the Provider Portal Web Page and choose your payment method. Licensed child care centers, group homes, summer camps and school based programs can only receive payment by Direct Deposit. Licensed family homes and unlicensed individuals can choose to receive payment either by Direct Deposit into their bank account or by a Care 4 Kids Prepaid Debit Card.

 

Q. What is a routing number and why do we need it?

A.  Nine digit number that identifies your banking institution for the purpose of direct deposit

 

Q. The website said my routing number is not valid but it is the one on the check. What’s wrong?

A. Some financial institutions (especially the larger ones) use a different routing number for direct deposit  payments. If you are confident you typed the routing number correctly and are still getting the error, please call your bank and ask them to verify the routing number for direct deposit (ACH).

 

Q. Is the PIN that I use for creating my account in the provider web portal the same PIN that will be used with my Care 4 Kids prepaid Debit Card?  What about the 4 digit PIN used for automated payment information when I call the Care 4 Kids program?

A. There are 3 different PIN numbers associated with Electronic Payment.

  • The PIN you received in the mail from Care 4 Kids is used for initial registration to create your profile in the Care 4 Kids Provider Portal.
  • The PIN number that you currently use to access automated payment information, by calling Care 4 Kids at 1-888-214-5437, is the last 4 numbers of your social security number or FEIN.
  • If you have selected the Care 4 Kids Prepaid Debit Card as your method of payment, the card is issued by Key Bank, and prior to using the card, you will select a PIN that is only for use with the Care 4 Kids Prepaid Debit Card.

 

Q.  What if I forgot my User Name or Password?

A.  Click on the link “Forgot User Name or Forgot Password” on the main screen of the Care 4 Kids Web Portal.

 

Q.  What should I do if I am locked out of the system?

A. You will need to “Request a New PIN” by clicking on the link on the login screen of the C4K Provider Portal. Requesting a new PIN will deactivate your user profile in the Provider Portal. Care 4 Kids will mail you a new PIN within 7 business days. Once you receive the new PIN, you will need to re-register with the new PIN in the Provider Portal to reactivate your user profile.

 

Q. What do I do if I have any additional questions or problems with my Care 4 Kids Prepaid Debit Card, including lost or stolen card and balance inquiries?

A. Please contact Key Bank directly at 1-866-295-2955 or www.Key2Benefits.com